Physical Distancing

• Visual cues like floor markings are set at appropriate intervals where queuing may take place.
• Furniture is positioned to allow for appropriate social distancing.

Personal Protection Equipment

• Face coverings are required for guests and employees in public indoor spaces such as the tasting room, Inn, event venues (Arcturos, Aquarius, Pegasus Barn), and Hearth & Vine Café and until seated and/or order has been placed, and is recommended in outside areas where distance cannot be maintained. This is per the State of Michigan executive order.
• Plexiglass shields are placed at all registers.
• Health and hygiene reminders are placed in high-traffic areas in which the usage of masks is recommended by the CDC and/or other local health authorities.

  Hand Sanitation

• Hand sanitation stations can be found at every main entrance/exit.
• Signage is present in all public bathrooms with proper handwashing instructions.
• More frequent and detailed cleaning on common touchpoints defined by the CDC such as tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.

  Staff Wellness Monitoring

• Staff is required to participate in health screening documentation before their shift.
• Any staff member reporting symptoms of COVID-19 will be instructed not to report to work.
• All staff screening data will be maintained confidentially in a digital format for any necessary reference.

Staff Safety

• All staff members have access to individual timekeeping technology.
• All staff members have access to personal protection equipment including masks, disposable gloves, and face shields.
• CDC guidelines govern the duty of all employees to engage in frequent hand washing and use of hand sanitizer. Washing hands with soap and water is the preferable method, however, in situations where soap/water is not available, alcohol-based sanitizer is provided.
• Handwashing stations and access to hand sanitizer is convenient and highly visible.
• Staff is trained on new safety procedures or altered duties as well as position-specific health and safety information.
• All common equipment and high touch areas are cleaned and disinfected in accordance with CDC guidelines.
• Physical distancing among all employees shall be practiced in employee dining rooms, uniform control areas, training classrooms, shared office spaces, and other high-density areas.
• Signage is placed at all staff stations with instructions regarding how to properly use personal protection equipment and all CDC best practices.

Sanitation Products

• All surface sanitation products used have been verified as EPA-registered disinfectants and meet CDC requirements for use and effectiveness against viruses, bacteria, and other airborne and bloodborne pathogens.

Guest Safety and Experience

Tasting Rooms

• Signage is present at entrance areas with specific information regarding occupancy restrictions and guest entry management for social distancing effectiveness.
• Guests are required to wear face coverings until they are at their designated wine service area.
• All staff are required to wear masks and maintain proper physical distance during service and communication.
• Tastings, when offered, are paid for with a designated greeter, and a wrapped glass is given to each individual. The host directs guests to an open tasting area.
• Extra attention is given to avoid cross-contamination between bottles and glasses.
• Tasting menus are discarded and writing utensils are sanitized after every use.
• Guest seating and counter spaces are sanitized after every guest.
• All work surfaces are sterilized hourly at a minimum, including bar tops, phones, keyboard and touchscreen, shopping carts, and plexiglass shields.

Inn

Checking In and Out

• Technology resources are in place to reduce direct contact with guests including virtual check-in practices.
• Contactless payment processing is used whenever possible and when not available, minimal contact is made.
• Room keys are sanitized and placed in sealed storage between every guest’s stay.

Public Spaces

• Cleaning and disinfecting are done repeatedly throughout the day with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters and equipment, door handles, public bathrooms, ice machines, room keys and locks, stair handrails, and all seating areas.

Housekeeping

• The housekeeping staff does not enter a guest room during a stay unless specifically requested, or approved, by the guest.
• Dirty linens are bagged by guests when possible to eliminate excessive contact.
• All bed linen and laundry are changed and washed at a high temperature and in accordance with CDC guidelines.

Food Service

• Breakfast service will be delivered daily to each guest room and evening hospitality service will be individually packaged.
• No public beverage stations will be stocked. Individual coffee and wine will be available for breakfast and hospitality service.
• All food and beverage items will be individually wrapped or packaged.

Food Service

Hearth & Vine Café

• Hand sanitizer stations are placed at the café entrance and on the patio.
• Indoor and outdoor tables and seating is spaced to provide distancing of at least 6 feet.
• No communal condiments will be used at dining tables.
• Menus are discarded/cleaned after every use.
• Staff is required to wash their hands before delivery of items to a table.
• Any wrapping and packaging of food deliveries are done so that contamination of the food is prevented.
• Designated vendor delivery pick-up zones are established with strict adherence.
• High contact areas are cleaned frequently based on FDA and CDC guidelines and additional attention is given to surfaces including chairs, highchairs/ booster seats, hostess stands including phones, tablets, POS systems, and credit card swipers.
• Food contact surfaces and equipment are washed, rinsed, and sanitized after every use.